A Gorgias Alternative Built for WhatsApp
When your shoppers move to WhatsApp, Colton is the AI-agent platform that resolves conversations instead of just routing tickets.
Gorgias is a strong Shopify helpdesk, but it is email/chat-ticket-first and priced per ticket.
Colton is WhatsApp-first with AI agents that use live store data to resolve orders, returns and cart recovery — plus a CRM.
Why switch to Colton
WhatsApp-first
Native Cloud API, templates and voice notes where shoppers now message.
Resolves, not routes
AI agents answer and act, cutting ticket volume instead of queuing it.
No per-ticket meter
Usage-based pricing instead of per-ticket tiers.
CRM + inbox
Contacts, orders and conversations together.
Colton vs Gorgias
| תכונה | Colton | Gorgias |
|---|---|---|
| Channel | WhatsApp + web | Email/chat tickets |
| Model | AI agent resolves | Helpdesk + macros |
| תמחור | Usage-based | Per ticket |
| CRM | Built in | Sidebar |
Best for
WhatsApp-led e-commerce that wants AI resolution over ticket routing.
Frequently Asked Questions
Does Colton connect to Shopify?
Yes, with live order and product data; WooCommerce too.
Which is better for WhatsApp?
Colton — it is WhatsApp-first.
How is pricing different?
Colton is usage-based; Gorgias charges per ticket.
More alternatives
Make the switch from Gorgias
Start free. Bring your WhatsApp number and go live in days.