By Industry
AI Chatbot for E-commerce
Turn WhatsApp into your highest-converting support and sales channel — with an AI agent that reads live orders and products.
Shoppers want answers on WhatsApp, not a ticket form. Colton’s AI agent handles order status, product questions and returns using live data from your store.
It recovers abandoned carts, upsells, and escalates anything sensitive to your team — so support scales without adding headcount.
The challenges in E-commerce
“Where’s my order?” overload
Order-status questions swamp your inbox and delay real issues.
Abandoned carts left on the table
Most checkouts are abandoned, and email follow-ups get ignored.
Support can’t scale for sales spikes
Holiday and campaign volume overwhelms a small team.
How Colton helps
Live order tracking
“Where’s my order?” gets a real answer from your store, with tracking, in seconds.
Cart recovery on WhatsApp
Re-engage abandoned carts with WhatsApp templates plus an AI conversation that closes the sale.
Product Q&A from your catalog
Sizing, stock, shipping and pricing answered from live product data.
Returns & post-purchase
Returns, exchanges and delivery issues handled automatically, escalated when needed.
How it works
- 1Connect your store (Shopify, WooCommerce and more) to Colton.
- 2The AI agent gains tools to read orders, products and fulfillment.
- 3Customers message your WhatsApp number and get grounded, real-time answers.
- 4Complex or sensitive cases hand off to your team in the shared inbox.
Frequently Asked Questions
Which platforms does it connect to?
Colton integrates with Shopify, WooCommerce and more, plus custom stores via API, so the agent uses live order and product data.
Can it recover abandoned carts?
Yes — using WhatsApp templates and an AI follow-up conversation designed to convert.
Will it hand off hard cases to a human?
Yes. Anything sensitive or complex is routed to your team with full context in the shared inbox.
Popular with E-commerce teams
Colton for other industries
Put an AI agent to work for your e-commerce business
Start free. Connect your WhatsApp number and go live in days, not months.